Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants survive during shipping?
We use specialized eco-friendly packaging designed to secure the plant and its pot, maintaining moisture levels and preventing movement to ensure it arrives in pristine condition.
What is your return policy for live plants?
We offer a 30-day happiness guarantee. If your plant arrives damaged or unhealthy, simply send us a photo within 30 days and we will provide a replacement or a full refund.
Do you offer international shipping?
Currently, we only ship within the UK and select EU countries to ensure the transit time is short enough to maintain the health and vitality of our live plants.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking link from our courier partners so you can monitor your new greenery every step of the way.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your pots included with the plants?
All plants are shipped in their plastic nursery pots. Decorative ceramic or terracotta pots shown in photos are sold separately unless specified in the product description.