Protect My Order
We pack every order to survive the journey, but once a parcel is with the courier it's out of our hands. Protect My Order is an optional add-on at checkout that covers your whole order against loss, theft and damage in transit, for a small one-off fee.
What's covered:
- Damage in transit: your plant or items arrive damaged from the journey
- Loss: your parcel never turns up
- Theft: your parcel is marked delivered but goes missing
How it works:
Add Protect My Order to your basket before you pay. One add-on covers everything in that order. If something goes wrong, get in touch with your order number and a photo of any damage, and we'll sort a replacement or refund quickly. No claim forms, no chasing couriers, no quibbles.
Plants are living things travelling in a box, and even the best packaging can't control every bump along the way. Protect My Order means that if the journey lets your order down, we make it right without the stress.
Product Information
Product Information
Shipping & Returns
Shipping & Returns
Description
We pack every order to survive the journey, but once a parcel is with the courier it's out of our hands. Protect My Order is an optional add-on at checkout that covers your whole order against loss, theft and damage in transit, for a small one-off fee.
What's covered:
- Damage in transit: your plant or items arrive damaged from the journey
- Loss: your parcel never turns up
- Theft: your parcel is marked delivered but goes missing
How it works:
Add Protect My Order to your basket before you pay. One add-on covers everything in that order. If something goes wrong, get in touch with your order number and a photo of any damage, and we'll sort a replacement or refund quickly. No claim forms, no chasing couriers, no quibbles.
Plants are living things travelling in a box, and even the best packaging can't control every bump along the way. Protect My Order means that if the journey lets your order down, we make it right without the stress.
