Returns & Exchanges
At House of Kojo, we want you to love your new greenery; if your plant or pot isn't a perfect fit, you can return it within 14 days of delivery. Please ensure all items remain in their original condition and packaging to qualify for a full refund.
Initiate Your Return
Email our support team with your order number and photos of the items you wish to return to receive your unique return authorization code.
Pack with Care
Carefully place your plants or homeware back into their original protective packaging, ensuring live plants are secured to prevent damage during transit.
Ship the Items
Send your package to our greenhouse using a tracked courier service and retain your proof of postage until your refund is processed.
Receive Your Refund
Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing